Additional Patient Policies & Practice Guidelines

1. Payment & Refund Policy

Payment is due at the time of service unless alternative arrangements have been made in advance. Fees for consultations, completed treatments, and services rendered are nonrefundable. Any prepaid services, packages, or unused treatment credits are subject to the terms provided at purchase and applicable law.

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2. Laboratory Testing & Follow-Up

Certain treatments, including hormone replacement therapy and medical weight management, require routine laboratory testing and follow-up appointments to ensure safe and effective care. Patients are responsible for completing requested labs within the recommended timeframe. Delays in completing required testing or follow-up visits may result in a temporary pause in prescription renewals or treatment until appropriate medical evaluation has been completed.

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3. Patient Communication & Response Times

Glo Medical strives to respond to patient inquiries promptly during regular business hours, Monday through Friday, 9:00 AM to 5:00 PM. Messages received outside business hours, on weekends, or on holidays will generally be reviewed on the next business day. Response times may vary based on provider availability and the nature of the request. Medical concerns requiring immediate attention should not be communicated through routine messaging channels.

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4. Late Arrival Policy

We ask that patients arrive on time for their scheduled appointments. Patients arriving more than 15 minutes late may need to reschedule, depending on provider availability and the type of service scheduled. Appointments that cannot be accommodated due to late arrival may be subject to the applicable cancellation fee.

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5. Medication Management & Controlled Substances

All prescriptions are issued at the discretion of the treating provider based on medical necessity, clinical evaluation, and applicable prescribing requirements. Controlled medications may require additional monitoring, laboratory testing, or more frequent appointments. Prescription renewals are not guaranteed and may be declined when required follow-up or monitoring has not been completed.

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6. Aesthetic Treatment Deposits & Packages

Certain aesthetic procedures may require a deposit to reserve appointment time. Any required deposit amount, application toward treatment costs, and refund or forfeiture conditions will be communicated before booking. Prepaid treatment packages and promotional services are subject to their stated terms and applicable law.

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7. Telehealth Appointment Policy

Telehealth appointments are available when clinically appropriate and permitted by applicable regulations. Patients must be physically located in a jurisdiction where their provider is authorized to practice at the time of the appointment. Certain conditions, prescriptions, and treatments may require an in-person examination. Telehealth appointments are subject to the same cancellation and rescheduling requirements as in-person visits.

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8. Treatment Results & Expectations

Glo Medical is committed to providing individualized, evidence-informed care. Results from aesthetic treatments, hormone therapy, and weight management programs vary based on individual health factors, treatment response, and adherence to recommended care plans. Specific outcomes cannot be guaranteed. Additional treatments or follow-up visits may be recommended and may involve additional costs.

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9. Gift Cards & Promotional Offers

Gift cards and promotional offers are subject to the terms disclosed at the time of purchase. Promotional pricing may not be combined with other offers unless specifically stated. Gift cards and prepaid services are subject to applicable Colorado and federal consumer protection laws, including any restrictions on expiration dates, fees, and redemption.

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10. Medical Emergencies

Glo Medical is not an emergency medical facility. Patients experiencing a medical emergency should call 911 or seek immediate care at the nearest emergency department. Routine office messaging, prescription requests, and telehealth scheduling should not be used for emergencies.